If you need to cancel your Costa Cruise booking due to unforeseen circumstances, don’t worry. You can claim a full refund for cancellations made within 30 days of the start date. After 30 days, fees will apply depending on your booking format and when and how you are making cancellations. Costa Cruise allows you to explore new destinations in comfort and luxury, but plans can change. Be with this blog to understand the cancellation and refund policies, fees, and how to carry out the process promptly.
What Is The Costa Cruise Cancellation Policy?
When it comes to canceling a Costa Cruise, the rules can vary based on the type of ticket you purchase and how far in advance you cancel. They designed a structured cancellation policy that depends on the time remaining before departure. In most scenarios, you can receive a full refund if you cancel up to 30 days before departure. A partial refund is available if you cancel up to 15 days before departure. Cancellations made less than 15 days before departure are non-refundable. Let’s discuss the related rules in the following sections:
- If you cancel more than 60 days before the sailing date, you will receive a full refund after deducting service fees and applicable taxes.
- You can expect a 50% refund for cancellations made between 59 and 31 days in advance.
- If you need to cancel between 30 and 15 days before the sailing date, you will receive a 25% refund after deducting applicable taxes and charges.
- Cancellations made less than 14 days before departure will not receive a refund, but Costa Cruise may offer you future credits to use on future trips.
- For group bookings of ten or more passengers, cancellation policies tend to be stricter, with limited or no refunds available if requested close to departure.
- If you face medical emergencies or unavoidable situations, Costa Cruise may allow you to receive a refund once you submit the necessary supportive documentation, such as a health report.
- You will lose access to a refund if you cancel your cruise booking within 24 hours of sailing.
- Promotional bookings also do not qualify for a refund. If you cancel them, you are not eligible for a refund against the deposit or refund amount.
With Costa Cruises, you can set sail on breathtaking journeys while enjoying peace of mind with your closed ones. They allow you to focus on making unforgettable memories at discounted prices.
What Is The Costa Cruise Refund Policy?
When you cancel your cruise, you may still be eligible for a refund. The amount of the refund will depend on when you cancel and the type of fare you purchased. Continue with the following to discuss more:
- Refunds are processed using the original payment method. It may take 4 to 6 weeks for the refund to appear in your payment account.
- If you paid with a credit card, the refund will be credited back within two business weeks. However, processing time will differ, so communicate with the customer service team.
- Promotional or discounted bookings may not qualify for cash refunds. In such cases, Costa Cruises often offers cruise credits for future bookings.
If you booked additional services such as flights or hotels through Costa, those will have their cancellation policies. Since the cancellation processes for cruises differ, you must contact the Costa customer service team for better assistance in managing your bookings, cancellations, and refunds.
What Are The Cancellation Charges For A Costa Cruise?
When you cancel your Costa Cruise booking more than 60 days before your departure, you will receive a full refund after deducting any service fees and applicable taxes. However, if you cancel due to controllable circumstances and your final cruise itinerary has already been printed, you may not be eligible for a refund.
If you cancel your booking between 59 and 31 days before the sailing date, 50% of the booking amount will be deducted, and the remaining amount will be refunded. For cancellations made between 30 and 15 days in advance, you will be eligible for a 25% refund.
Cancellations made less than 14 days before departure are non-refundable. However, if you cancel for specific reasons, you may still be eligible for a refund:
- Costa canceled bookings due to low passenger confirmations.
- The number of passengers did not meet the minimum required level.
- Booking was canceled because of overbooking. Purchased services were not provided.
Please Note
You will need to pay the administration fee of $50 per person in addition to other applicable taxes. The administration fee is non-refundable and must be paid in order to rebook. You will also have to pay any applicable taxes.
Basic Fares
Days Prior to Departure | Cancellation Charge Per Guest |
Booking – 90 Days | 15% of full fare |
89 – 57 Days | 25% of full fare |
56 – 30 Days | 50% of full fare |
29 – 15 Days | 75% of full fare |
14 – 0 Days | No refund |
Costa Comfort
Days Prior to Departure | Cancellation Charge Per Guest |
Booking – 90 Days | Full Refund |
89 – 57 Days | Deposit Amount |
56 – 30 Days | 50% of full fare |
29 – 15 Days | 75% of full fare |
14 – 0 Days | No refund |
World Cruises and Segments
Days Prior to Departure | Cancellation Charge Per Guest |
Booking – 90 Days | 15% of full fare |
89 – 57 Days | 25% of full fare |
56 – 45 Days | 50% of full fare |
44 – 30 Days | 75% of full fare |
29 – 0 Days | No refund |
How To Cancel A Costa Cruise Booking?
You can cancel a cruise in several ways, depending on your booking method and preferred methods. Classic fare cabins offer the comfort of higher-class accommodations at lower rates, along with access to all services and facilities. Premium fare cabins provide enhanced comfort, including complimentary services like choice of dinner seating, first breakfast service on request, and 24-hour room service. If things don’t go as planned, here’s what to do:
Online
- Head to the Costa Cruises official website.
- Log into your Costa account using your username and password.
- Search for your reservation using booking credentials.
- Execute the instructions and cancel the cruise, mentioning the reason.
- Review cancellation rules and select the reason behind them.
- After canceling, confirmation mail will be received on the registered ID.
If you booked your Costa Cruise through a third-party travel agent, you would need to go through them to cancel your reservation. Call the travel agent using a dedicated toll-free number and provide the same details to confirm. Ask the agent to process the cancellation and refund the booking amount. Check your bank account for a refund.
Offline
- Dial the Costa Cruise customer service number and follow IVR prompts to get connected with the available agent.
- The travel representative will walk you through the cancellation process, explain any fees, and assist with refund-related queries.
- Providing booking details will help the agent to track down your booking status. The travel agent will handle the cancellation with Costa Cruises on your behalf.
- Travel agents may charge cancellation fees. You will receive a refund based on the type of booking and the time of cancellation.
Costa Cruises allows you to modify your reservation in certain cases if your travel plans change, but you still want to go on the cruise. You can make multiple changes to your departure date, upgrade services, or adjust the itinerary at your convenience level. Depending on your fare type, these changes might be free, but a modification fee could apply.
Conclusion
Costa Cruises provides travelers with a flexible cancellation policy, enabling them to request a refund if they are unable to complete their journey. These simple guidelines allow you to gain a full or partial refund based on your specific situation. If you have any doubts, it’s best to contact the Costa Cruises customer service team directly. With a bit of preparation, you can navigate the cancellation process with confidence and ease.
FAQs
Yes, Depending on when you are requesting cancellations, you can enjoy a refundable status with Costa Cruises. Refunds are entitled to the price collected by Costa for the travel package you bought to the following email address: customercare@us.costa.
There is a possibility of canceling a Costa Cruise booking, depending on the date and method of booking. The cancellation request must be made within the stipulated time frame to be eligible for a refund. However, the refund may be subject to a processing fee.
To claim a refund, you must cancel a cruise within 2–6 days, at least 60 days before sailing, and if you cancel a cruise over 6 days, you must cancel at least 90 days before sailing.
If you cancel within the stipulated timeframe, you can secure a refund within 4 to 6 weeks. However, when you cancel after the stipulated timeframe, the refund may take up to 8 weeks to process, and in some cases, it may take up to 12 weeks.
Leave a Reply